Refund policy

At Fleur Reverie, we take pride in the quality and craftsmanship of our dried flower arrangements. We understand, however, that there may be occasions where you wish to return an item. Our return and refund policy is designed to be straightforward and customer-friendly.

Return Policy:

  1. Eligibility Window: You may return items within 7 calendar days of receiving your order. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.

  2. Return Process: To initiate a return, please contact our customer service team at [Customer Service Email/Phone]. Provide your order number, the reason for the return, and, if possible, photos of the item for a preliminary assessment.

  3. Shipping: Once your return request is reviewed and approved, we will provide you with the return shipping instructions. Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  4. Inspection: Upon receipt of the returned item, we will inspect it and notify you of the approval or rejection of your refund. If the return is approved, we will process your refund.

Refund Policy:

  1. Refund Approval: If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.

  2. Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Aileen@50ShadesOfGreed.com.

  3. Sale Items: Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

We strive to ensure that every customer is satisfied with their purchase. If you have any questions about your specific situation, or if you need further assistance, please don't hesitate to contact us.

Thank you for choosing Fleur Reverie for your dried and preserved flower arrangements.