FAQ - Frequently Asked Questions

Fleur Reverie is an Austin-based brand crafting preserved floral gifts and biophilic decor to inspire calm, focus, and connection. Founded by Aileen and Zachary, we offer Shop by Mood for personal decor, Fleur Verve for vibrant gift sets, and Workspace Design for B2B moss installations and corporate gifts. Our designs use sustainable materials to enhance wellness in homes and offices.

Fleur Reverie stands out with our focus on biophilic, preserved floral art that blends nature's essence with emotional wellness—creating calm, focus, and connection without the upkeep of fresh or artificial alternatives. Unlike traditional florists, we emphasize sustainable, 100% natural materials and intentional designs tailored for high-earning women (personal harmony via Shop by Mood and Fleur Verve) and B2B clients (LEED-compliant moss walls and corporate gifts via Workspace Design). Our limited-volume approach ensures exclusivity and purpose, setting us apart in Austin's decor landscape.

Currently, our physical store is under construction in Austin expected to have a grand opening in 2025. While we are exclusively online right now, we deliver within Austin and nearby areas and shipping across the United States. Stay tuned for our progress on physical store opening!

Feel free to contact us directly by texting at 737-343-5330. Due to the amount of the spam calls, we prefer to receive texts first that we typically respond immediately. We're here to assist you!

Our preserved moss walls and floral designs use natural glycerin-based preservation, eliminating the need for watering, sunlight, or regular care—unlike live plants that require ongoing upkeep. They last years in high-traffic Austin offices with no wilting or fading. For dust concerns, we apply anti-static coatings that resist accumulation, needing only occasional gentle brushing.

Our designs offer superior ROI—zero upkeep saves $200-500/year vs. live plants, and they boost productivity by 15-37% (University of Exeter study), worth thousands in business value. Unlike cheap artificial options that fade and look inauthentic, ours are natural and durable. We provide no-upfront-cost pilots to prove value risk-free.

Moss installations from Workspace Design typically take 1–4 weeks from inquiry to completion, depending on size and customization. We start with a consultation, design approval, and on-site installation in Austin (free local delivery). For larger projects, timelines may extend—contact us to discuss your needs and get a personalized estimate.

No—our anti-static, pest-resistant coatings prevent buildup, and the non-organic preservation process deters insects. Clean every 6-12 months with a soft brush (included in kits). In humid Austin offices, we recommend climate-controlled placement for optimal longevity.

Yes—lab-tested for 5+ years of durability, our glycerin-preserved materials (e.g., reindeer moss) withstand traffic without degrading. We offer sample tests and a 5-year warranty covering any issues.

Absolutely—hypoallergenic, pollen-free, and mold-resistant (SGS-certified), with non-toxic chemicals. They improve air quality by absorbing VOCs, making them ideal for sensitive Austin workspaces. Free samples available for testing.

Our UV-resistant dyes and preservation tech prevent fading for 5-7 years, even in sunny Austin offices. The 5-10 year warranty includes free refreshes if needed, ensuring seamless integration.

No—our plant-based, odor-neutral preservatives ensure scent-free results (tested for enclosed spaces). Samples confirm natural feel and no off-gassing.

Our designs are evidence-based for lasting wellness (e.g., 20% morale boost per studies), not trends. Education toolkits with tips and posters help employees appreciate the benefits from day one.

They are backed by studies (e.g., 15% focus gain from University of Exeter) and our Austin case studies (e.g., tech offices with 37% stress reduction). Pilots let you measure results firsthand.

Browse our collections on the homepage or menu—Shop by Mood for decor, Fleur Verve for gifts, or Workspace Design for B2B. Add items to cart, checkout securely via Shopify, and enjoy free Austin delivery on qualifying orders. For custom B2B projects, use our inquiry form. Questions? Contact us for assistance.

Yes, we provide elegant gift wrapping for Fleur Verve sets and personalization options like custom cards or branding for corporate gifts in Workspace Design. Select during checkout or note in your inquiry for B2B. Our preserved floral gifts are designed to feel intentional and meaningful.

Yes, you can easily track your order! Just follow this link Track My Order to see the current status of your delivery. If you have any questions or need further assistance, feel free to reach out to us. We're here to help!

We have a wonderful subscription service for flower delivery! You have the flexibility to select the frequency of your deliveries. Our subscription includes a variety of themed bouquets each time, or if you prefer, you can opt to receive refreshed versions of the same bouquet. The choice is yours!

Preserved floral arrangements from Fleur Reverie require minimal care for lasting beauty. Keep them in a cool, dry place away from direct sunlight or humidity. Gently dust with a soft brush or compressed air every few months. Avoid water or handling petals excessively. With proper placement, they can enhance your Austin space for years.

We use 100% natural, responsibly sourced materials for all preserved floral decor and moss walls, avoiding artificial alternatives to minimize environmental impact. Our ecosystem-centric approach includes ethical suppliers prioritizing biodiversity, ensuring designs like those in Shop by Mood or Workspace Design are eco-friendly and long-lasting, reducing waste while promoting harmony.

Yes, we offer customization for retail and B2B. In Shop by Mood, select moods like Calm & Focus for tailored floral arrangements. Fleur Verve bundles can include personalized cards. For Workspace Design, we customize moss installations (size, style) and corporate gifts (branding). Submit an inquiry for details—we'll craft something that aligns with your energy.

For Austin customers, we offer free local delivery on qualifying orders over $250, with same-day options for select Fleur Verve gift sets. Preserved floral decor and moss walls are hand-delivered to ensure quality. Nationwide shipping is available for all products, with careful packaging. Track your order via email—contact us for updates.

Currently, we ship nationwide within the U.S., with plans for international expansion. For Austin locals, enjoy free delivery on qualifying orders. If you're outside the U.S. and interested in our biophilic decor or preserved floral gifts, contact us—we can discuss options or recommend local partners.

We stand behind our quality—preserved floral decor and gift sets can be returned within 7 days if unused and in original packaging (shipping costs not refundable). Custom B2B items like moss installations are non-returnable but backed by our satisfaction guarantee. Contact us within 7 days of delivery for issues—we'll make it right.

Orders that are not made can be canceled or modified within 24 hours of placement. For preserved floral gifts or decor, email Aileen@fleurreverie.com with your order number. Custom B2B projects (e.g., Workspace Design) have a 48-hour window post-consultation. We'll confirm changes promptly to ensure your satisfaction.